Your expert shoemaker, throughout Quebec and Canada
Explanation of services via mail
Do you own quality shoes or boots (Red Wing, Blundstone, Birkenstock, luxury shoes, etc.) that deserve the best care, but you're not near our workshop in Gatineau? Chez Gerry 1958 brings its artisanal expertise directly to your home thanks to our mail-in shoe repair service, simple, reliable, and accessible throughout Quebec and Canada. Entrust your precious belongings to us for a lasting, impeccable restoration, carried out by passionate craftsmen.
Our Simple 4-Step Process
Step 1: Initiate your Repair Online
Choose the repair service that best suits your needs from our collections or use our general$1 Mail-In Repair Initiation product if you are unsure of the service required. Add it to your cart and complete your order. Basic return shipping via Canada Post (or FedEx, depending on the option) will be calculated at checkout. Note: The final repair cost will be confirmed after an in-store assessment.
Step 2: Prepare and Send Your Items
Carefully pack your shoes or boots in a sturdy box. Remember to include a copy of your order confirmation or, at a minimum, your full name and order number inside so we can identify your package.
Ship your package (at your expense) to our workshop via the carrier of your choice. We strongly recommend a service that offers a tracking number:
At Gerry's 1958
4 Rue Demontigny
Gatineau, QC J8Y 4L2
Step 3: Expert Assessment and Repair
Upon receipt of your package, we will send you a confirmation email. Our expert shoemakers will inspect your items and the service ordered. If additional or different work is required for optimal results, we will contact you with a precise diagnosis and a detailed quote for your approval before starting the work. The repair is then carried out with the utmost care in our workshop. (Allow approximately [X business days - ENTER YOUR AVERAGE TIME] on average after receipt and approval).
Step 4: Safe Return Home
After rigorous quality control, your newly restored shoes are carefully packaged. We then ship them to you via the returns service you selected when you initially placed your order and provide you with a tracking number by email so you can anticipate their arrival.
What Services are Available Remotely?
Almost our entire range of expertise is available by mail! Trust us with confidence:
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Restoration and Resoling (Flat Soles, Modular Soles, High Heels, etc.)
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Repair and Maintenance (Resoling Certified by several shoe manufacturers such as Red Wing)
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Restoration of Sandals (Birkenstock, etc.)
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Various Repairs (Seams, Zippers, etc.)
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Basic and Luxury Maintenance (Cleaning, Saphir Waxing, etc.)
- Repair of leather accessories (bags, belts - if applicable, otherwise remove )
See all our shoe repair services
Why Choose Our Postal Service?
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Unparalleled Expertise: Access the expertise of our specialized craftsmen (Red Wing certified), even if you don't have a shoemaker of this caliber near you.
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Quality of Materials: We use the best materials (Vibram, original Red Wing parts, Saphir products, etc.) for repairs designed to last.
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Total Transparency: We keep you informed every step of the way and confirm any additional costs before work begins. No surprises.
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Established Trust: A reputable workshop in Gatineau since 1958, with excellent customer reviews. Read our reviews! (Use the Google link in the footer)
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Sustainability: Extend the life of your favorite shoes – a smart choice for your wallet and the planet.
Frequently Asked Questions about Mail-In Repair
How much does the initial shipment to your workshop cost?
Shipping your shoes to our workshop in Gatineau is your responsibility. The cost will depend on the carrier (Canada Post, Purolator, etc.) you choose and your location. We recommend choosing a trackable option.
What are the approximate total times?
Including round-trip mail time and repair time in our workshop (approximately [X business days - SAME TIME AS PREVIOUSLY]), generally allow a total of [Y - Enter total estimate, e.g.: 2 to 3] weeks to receive your repaired shoes. This time may vary slightly.
Are my shoes insured during transport?
Insurance for the initial shipment depends on the service you choose with your carrier. For the return shipment, the fees calculated at the time of your order include shipping via [Return Carrier, e.g., Canada Post/FedEx] with tracking and basic insurance. Additional insurance options may be available upon request.
What happens if the repair costs more than the service ordered?
If, after evaluation, our experts determine that additional work is necessary for optimal results or if the service ordered is not the right one, we will systematically contact you by email with a detailed diagnosis and an adjusted quote. No additional work will be carried out without your explicit approval.
Can I send bags or other leather goods?
Yes, we also repair some leather accessories like handbags and belts. If you would like to have an item repaired other than shoes, please contact us via chat or email BEFORE placing an order to discuss feasibility and get a quote.
Ready to Bring Your Shoes Back to Life?
Don't let distance keep you from expert shoe repair service. Start your mail-in repair today!
Questions? Use the chat at the bottom right or contact us via chat !
